FAQ

General Questions

Q: How long does shipping take?
A: It typically takes 2 business day to process your order and about 3-10 business days to arrive at your destination

 

Q: How can I track my order?

A: You will receive an email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear.

 

Q：How can I contact Qiteng?

A：You can leave a message at WhatsApp +852 53961391  from 9 a.m. EST to 5 p.m. EST or send an email to info@qitenghk.com We respond to all customer requests within 24 hours on business days.

Q：How can I get a discount?

A：You can view our best offers on the main page of www.qitenghk.com. We offer a range of seasonal promotions throughout the year. If you have a code, just enter it at checkout to get a discount on your purchase.

Q：What is your return and refund policy?

A：We accept returns of unused items within 30 days of delivery. If you wish to go further and return all or part of your order, please visit our Return & Refund Policy here and then contact us at info@qitenghk.com with your order number. Cases of returns with buyers remorse, such as an item that didn't fit, didn't like the color/quality, ordered by mistake, bought somewhere else, etc., will be handled separately.